privacy policy

Effective Date: 07/03/2026

1. Introduction

Welcome to Salon Wren (“Salon Wren,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you provide through our website, located at www.salonwren.com.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Information You Provide Directly

We may collect personal information that you voluntarily provide, including:

* Name
* Email address
* Phone number
* Mailing address (if provided)
* Appointment requests and preferences
* Information submitted through contact forms
* Gift card purchases
* Product purchase information
* Marketing communication preferences

Information Collected Automatically

When you visit our website, we may automatically collect:

* IP address
* Browser type
* Device information
* Operating system
* Pages visited
* Time spent on the website
* Referring websites

This information helps us improve website performance and customer experience.

3. How We Use Your Information

We may use your information to:

* Schedule and manage appointments
* Respond to inquiries
* Provide customer service
* Send appointment confirmations and reminders
* Process purchases and payments
* Send promotional emails and special offers (where permitted by law)
* Improve our website and services
* Prevent fraud and protect our business
* Comply with legal obligations

4. Text Messages and Appointment Reminders

If you provide your mobile phone number, we may send appointment reminders, service updates, and customer service communications via text message.
Message and data rates may apply.
You may opt out of marketing text messages at any time by following the instructions provided in the message.

5. Email Marketing

With your consent where required, we may send promotional emails regarding salon services, products, events, and special offers.
You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link included in our emails.

6. Payment Information

Payments made through our website may be processed by third-party payment processors.
We do not store complete credit card numbers on our servers.
Please review the privacy policies of any payment processors used on our website.

7. Online Booking Services

If we use a third-party booking platform (such as  BookedBy, Square, Vagaro, GlossGenius, Boulevard, Meevo, or another provider), your appointment information may be collected and processed by that provider in accordance with its privacy policy.
We encourage you to review the privacy policies of those providers.

8. Cookies and Analytics

Our website may use cookies and similar technologies to:

* Remember user preferences
* Analyze website traffic
* Improve website functionality
* Measure advertising effectiveness

We may use services such as:

* Google Analytics
* Meta Pixel (Facebook)
* Other advertising or analytics providers

You may adjust cookie preferences through your browser settings.

9. Sharing of Information

We do not sell personal information.

We may share information with:

* Booking and scheduling providers
* Payment processors
* Marketing service providers
* Website hosting providers
* Professional advisors
* Government authorities when required by law

Such parties are permitted to use personal information only as necessary to provide services on our behalf or comply with legal obligations.

10. Data Security

We use commercially reasonable safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our website is not intended for children under 13 years of age.
We do not knowingly collect personal information from children under 13.
If we learn that personal information from a child under 13 has been collected, we will delete it promptly.

12. Your Privacy Rights

Depending on your state of residence, you may have certain privacy rights, including:

* Accessing personal information we hold about you
* Requesting correction of inaccurate information
* Requesting deletion of personal information
* Opting out of certain marketing communications

To exercise these rights, please contact us using the information below.

13. Indiana Residents

Indiana currently does not require a separate website privacy notice beyond general disclosure obligations, but Indiana residents may have rights under applicable state and federal laws.
Residents may contact us regarding questions about our privacy practices.

14. Third-Party Websites

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with a revised Effective Date.

16. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

Salon Wren
2329 Shelby Street
Indianapolis, Indiana 46203
Phone: +1 (317) 964 0004
Email:jennifer@salonwren.com

Hours

TUE-SAT, 10 AM-6 PM

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